At Floral Essential, we strive to ensure that you are completely satisfied with your purchase. However, if you need to return an item or request a refund, we have established the following policies to assist you:
1. Order Cancellation
- Cancellation Timeframe: You may cancel your order within 6 hours of placing it. To cancel your order, please contact us immediately at info@floralessentials.in with your order details. Orders cannot be canceled after this 6-hour window as they may already be in the process of being dispatched.
2. Returns
- Eligible Items: Only non-perishable goods are eligible for returns. Perishable items cannot be returned due to their nature.
- Return Timeframe: If you are not satisfied with your purchase, you may return eligible items within 7 days of receiving your order. The item must be unused, in its original packaging, and in the same condition that you received it.
- Return Process: To initiate a return, please contact us at info@floralessentials.in with your order number and the reason for the return. We will provide you with instructions on how to return the item. The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Refunds
- Refund Timeframe: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 11 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted, such as items that are returned damaged or missing parts for reasons not due to our error.
- Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, please first check with your bank or credit card company, as it may take some time before your refund is officially posted. If you still have not received your refund, please contact us at info@floralessentials.in.
4. Non-Returnable Items
- Exclusions: Some items are not eligible for return, including perishable goods, personalized items, and products that are intimate or sanitary in nature.
5. Exchanges
- Product Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@floralessentials.in with your request.
6. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact us:
Floral Essential
Email: info@floralessentials.in
www.floralessentials.in