Refund policy
We want you to be happy with your purchase. If something isn't right, we're here to help.
Returns
We have a 30-day return policy — you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, unopened and still sealed, in its original packaging, in the same condition you received it. You'll also need your receipt or proof of purchase.
To start a return, contact us at info.floralessentials@gmail.com or +91 96363 13692. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns should be sent to:
Floral Essentials
97, Opposite Mohan Kirana Store
Bhartendu Nagar, Khatipura
Jaipur, Rajasthan – 302012
You can always reach us at info.floralessentials@gmail.com with any return question.
Damages and issues
Please inspect your order on arrival and contact us immediately if your item is defective, damaged, or if you've received the wrong product — send a photo of the item and the packaging to info.floralessentials@gmail.com and we'll evaluate the issue and make it right.
Because fragrance oils and candles are fragile, we recommend checking for leaks or breakage before discarding the outer packaging.
Non-returnable items
For safety and hygiene reasons, we cannot accept returns on:
- Opened or used fragrance oils of any kind (vaporiser, diffuser or smart diffuser oils)
- Candles or incense that have been lit or used
- Items returned without their original packaging or seal
- Sale items and gift cards
If you're unsure whether your item qualifies, get in touch before sending anything back.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
Refunds
We'll notify you once we've received and inspected your return, and let you know whether the refund was approved.
Since we don't currently offer COD, all orders are prepaid — approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven't received it, contact us at info.floralessentials@gmail.com.
Contact us
Floral Essentials
97, Opposite Mohan Kirana Store, Bhartendu Nagar, Khatipura, Jaipur, Rajasthan – 302012
Email: info.floralessentials@gmail.com
Phone: +91 96363 13692